Client Services Coordinator - Tues–Fri, 12:00–8:30, AND Saturday, 6:30–3:00
About The Position
The Client Service Coordinator (CSC) provides clients with a high-quality, professional experience and serves as a liaison between clients and Saddle Creek. The CSC assists with client issues, answers questions, investigates and resolves a wide range of concerns using various systems, and offers solutions in a positive manner. The role establishes and maintains effective working relationships with associates, other agencies, clients, and the public. The schedule is Tuesday through Friday, 12:00–8:30, and Saturday, 6:30–3:00. The position works in both office and warehouse environments with wide temperature ranges.
Requirements
- High school diploma or GED required.
- At least six months of experience in a customer service role.
- Excellent verbal and written communication skills, especially by email and phone.
- Strong interpersonal skills.
- Comfort presenting in front of others.
- Good problem-solving and prioritization skills.
- Ability to effectively manage and resolve conflict.
- Attention to detail when preparing and maintaining accurate records and reports.
- Ability to follow written and verbal instructions.
- Technology savvy.
- Ability to work in both office and warehouse environments with wide temperature ranges.
- Excellent communication and ability to collaborate and engage with people at all levels of the organization.
Nice To Haves
- Associate degree preferred.
- Experience working with warehouse management systems (WMS) preferred.
- Proficiency with Microsoft Outlook, Word, and Excel; knowledge of PowerPoint preferred.
Responsibilities
- Communicates with customers verbally and in writing with a professional and positive attitude.
- Supports client relationships by becoming an extension of the client's business.
- Builds rapport with partners by managing relationships, setting expectations, and communicating status.
- Assists clients with questions, offers solutions, researches issues, and provides status updates.
- Enters, reviews, coordinates, and tracks progress on client-requested enhancements and issues.
- Proactively identifies process improvements that enhance the client experience and streamline operations.
- Maintains service reports shared with clients to provide visibility into volumes, SLAs, and other information.
- Participates in and presents at client meetings as needed.
- Communicates client-requested projects to operations, including Kitting and Receiving.
- Coordinates and communicates professionally with clients, client retailers, and Saddle Creek vendors.
- Supports parcel requests and issues from carriers or clients and escalates as needed.
- Oversees the CRM and dispatches tickets appropriately.
- Supports new client implementations and enhancements as needed.
- Navigates warehouse systems as needed to fulfill client requests.
Benefits
- Weekly pay with skill pay and shift differentials.
- Benefits package including medical, dental, vision, and medical reimbursement.
- Medical employee-only premium of less than $10 per week with wellness discounts.
- Health savings account (HSA) with annual employer contribution.
- Weekly 401(k) match.
- Vacation immediately upon hire.
- Eight holidays per calendar year.
- Personal time after 90 days.
- Employee assistance program (EAP) and identity theft protection.
- Tuition reimbursement.
- Company-paid life insurance and short-term disability.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
