Client Services Coordinator

Guardian Data•Hackensack, NJ

3d•Onsite

About The Position

Guardian operates with a client-first, execution-driven model built on clear ownership, disciplined handoffs, and operational rigor. Our clients trust Guardian with sensitive time-critical and technically complex work, including data erasure, data center decommissioning, and large-scale IT asset disposition projects. That trust depends on precision coordination, responsive communication, and disciplined follow-through across every phase of execution. As a Client Services Coordinator you sit at the center of that execution. You are responsible for coordinating complex field projects that span multiple technicians, locations, timelines, and service types. You work closely with the Field Support team and field technicians to ensure projects are properly planned, staffed, communicated, and executed. You keep work moving, surface risk early, and ensure projects close cleanly.

Requirements

Experience coordinating projects in operations, logistics, field services, or technical environments
Comfort working with field teams' schedules and travel coordination
Strong written and verbal communication skills
Ability to manage multiple active projects simultaneously
Willingness to travel up to 25% as project needs require

Nice To Haves

Bonus exposure to IT services, data center environments or data handling workflows

Responsibilities

Coordinate Complex ITAD Projects: Plan and coordinate data erasure, data center decommissioning, and other advanced ITAD services. Confirm scope timelines, staffing requirements, travel needs, and dependencies before work begins.
Partner With Field Support and Technicians: Work directly with Field Support and field technicians to ensure alignment and clarity on readiness. Confirm technician assignments, travel plans, access requirements, equipment needs, and job sequencing.
Manage Project Communication: Serve as a central point of coordination for internal stakeholders and select client communications. Provide clear updates, manage changes, and escalate risks before they impact delivery.
Track Progress and Resolve Issues: Monitor active projects for timing gaps, documentation issues, or execution risk. Resolve what is within scope and escalate issues quickly when intervention is required.
Support Documentation and Closeout: Ensure chain-of-custody records, certificates of data destruction, asset inventories, and project documentation are complete, accurate, and submitted on time. Prepare projects for clean closeout and billing.
Maintain System Accuracy: Keep ERP, CRM, and project tracking tools accurate and current. Complex projects fail when data is wrong. Your role prevents that.