Client Service Associate- Mailroom

SPS North America•New York, NY

About The Position

SPS Global is seeking a Client Services Associate to support mailroom operations across multiple nearby sites. The role focuses on the timely and accurate processing, tracking, and delivery of incoming and outgoing mail and packages, while providing professional customer service and maintaining an organized, safe workplace. The associate processes mail and shipments, keeps delivery records and tracking systems up to date, and handles confidential and time-sensitive materials according to established procedures. The role also includes supporting copy and print services, operating and monitoring mailroom equipment, replenishing supplies, reporting equipment issues, and providing reliable coverage across assigned locations. The associate follows instructions from a site manager or team lead, participates in cross-training, and performs related duties as assigned. The position requires handling items weighing up to 55 pounds and may require a valid driver's license and acceptable driving record if driving is part of the assigned duties. A background check and fingerprinting may also be required, as applicable. The posting is for an existing vacancy. Expected compensation is $23 per hour; the final offer may depend on skills, experience, location, and other job-related factors.

Requirements

High school diploma or equivalent.
Strong customer service skills and a friendly, cooperative attitude.
Excellent attention to detail, organization, and time management.
Ability to follow instructions, established procedures, and safety requirements.
Ability to maintain accurate records and learn computer-based tracking systems.
Professional verbal and written communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility to support multiple nearby sites and participate in cross-training as needed.
Ability to lift and carry items weighing up to 55 lbs. and perform physical tasks associated with mailroom operations.
Ability to successfully complete required background checks and fingerprinting, as applicable.

Nice To Haves

Previous experience in mailroom operations, shipping and receiving, package handling, or office services is preferred.
A valid driver's license and acceptable driving record may be required if driving is part of the assigned duties.

Responsibilities

Receive, sort, process, and distribute incoming mail and packages.
Prepare and process outgoing mail and shipments, including metering, packaging, and documentation.
Deliver inbound and outbound mail and packages to designated locations in a timely manner.
Maintain inbound and outbound logs and update chain-of-custody tracking systems, as applicable.
Monitor and communicate delivery status and notify employees of incoming packages as needed.
Handle time-sensitive, confidential, and sensitive materials according to established procedures.
Respond to mailroom inquiries and provide courteous, professional assistance to employees and clients.
Support mailroom operations across multiple nearby sites as assigned.
Coordinate daily tasks and deliveries according to site requirements and priorities.
Follow instructions from the site manager or team lead and promptly communicate delivery issues, discrepancies, and operational concerns.
Operate mail processing equipment, postage meters, copiers, multifunction devices, and binding equipment.
Monitor equipment functionality, replenish supplies, report equipment issues, and submit maintenance or repair work orders.
Assist with copy, print, and related office services requests as assigned.
Maintain a clean, organized, and orderly mailroom and work area.
Follow business procedures, company policies, and safety guidelines; handle packages, boxes, paper, and files safely.
Maintain accurate records and follow handling and documentation procedures.
Participate in cross-training and provide backup support to team members.
Complete assigned tasks within established deadlines and perform other related duties as assigned.