Client Services Associate

SPS North America • New York, NY

6d

About The Position

The Client Services Associate supports daily workplace operations and helps maintain an organized, efficient, professional, and welcoming office. The role handles mail and packages, shipping and receiving, office supplies, print services, and meeting room preparation, and provides reception or concierge coverage as needed. The work helps employees stay productive and ensures the workplace runs smoothly.

Typical working hours are Monday through Friday, 9:00 AM–6:00 PM. The position reports to a Client Services Supervisor, Client Services Manager, or equivalent leadership. Travel is none or negligible. Responsibilities may change based on business needs, and employees are expected to follow company policies and procedures and perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Strong customer service, communication, and organizational skills.
• Ability to multitask, solve problems, and work independently.
• Proficiency in Microsoft Office and familiarity with office equipment.
• Knowledge of shipping, receiving, and packing procedures.
• Professional appearance and flexibility to work the assigned schedule.
• Ability to lift and move materials weighing up to 40–60 lbs, as required by the role.
• Ability to stand, walk, bend, and operate office equipment for extended periods.

Nice To Haves

• At least 1 year of relevant experience preferred.

Responsibilities

• Receive, sort, track, distribute, and ship mail and packages.
• Respond to mail and package inquiries and follow shipping procedures.
• Operate multifunction printers and copiers, assist with print requests, and report equipment issues.
• Maintain office supplies and ensure equipment is stocked and ready for use.
• Restock and organize pantry, kitchen, and meeting areas.
• Prepare conference rooms for meetings and events.
• Provide reception or concierge coverage as needed.
• Keep office and business service areas clean, organized, and presentable.
• Assist with sensitive inquiries, train backup staff, and support additional workplace needs.
• Follow company policies and procedures and perform other related duties as assigned.

Benefits

• Career growth opportunities and the chance to learn or use a variety of skills.
• Learning and development opportunities.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour for every 30 hours worked. Amounts may increase based on tenure or assigned account, and approved PTO may be taken for any reason.
• Employee and client referral bonuses are available to current employees.
• Benefit offerings include medical, dental, and vision coverage; HCFSA, DCFSA, and HSA; commuter transit and parking pre-tax plans; supplemental life insurance; accident insurance; critical illness coverage; hospital indemnity; legal program; identity theft protection; pet discounts and pet insurance; group home and auto insurance; EAP; short-term disability; life insurance; education discounts; 401(k) with matching; and entertainment discounts. Offerings may vary by role, including for regular positions routinely under 30 hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED