Client Services & Appointment Scheduling Coordinator

Dog Gone Problems•Omaha, NE

7h•Onsite

About The Position

Dog Gone Problems is seeking an experienced, dependable office professional to manage customer inquiries, schedule appointments, and help clients access dog training and behavior services. The locally owned Omaha company serves area families with puppy training, obedience, and dog behavior challenges. The coordinator helps customers feel comfortable, informed, and confident when scheduling services and works with field trainers and other booking staff to keep the booking process organized and running smoothly. This is an on-site position in Omaha, Nebraska. It starts at approximately 26–30 hours per week, with the possibility of adding hours and growing to full-time as demand increases. The listed schedule is Monday 12:00–6:30 PM, Tuesday 12:00–6:30 PM, Wednesday off, Thursday 12:30–6:30 PM, Friday 10:30 AM–6:30 PM with a 30-minute unpaid break, Saturday 10:00 AM–2:00 PM, and Sunday off. Applicants must be consistently available for this schedule. Occasional flexibility is needed to cover another booking coordinator's shifts during planned absences, with reciprocal coverage provided when possible. Compensation is $20–$25 per hour, based on relevant experience. Paid training and complimentary dog training are provided. The employer does not provide health insurance. The company values positive, empathetic, accountable, educational, and communicative interactions, and seeks someone who loves dogs, believes in its mission, and takes pride in helping people.

Requirements

Previous professional office experience booking customer, patient, or client appointments.
Experience using computerized scheduling or practice-management software.
Excellent telephone communication and customer service skills.
Strong attention to detail and ability to manage multiple tasks.
Consistent attendance, punctuality, and dependable follow-through.
Ability to learn new software and follow established procedures.
Ability to work on-site in Omaha and consistently work the listed schedule.
Occasional flexibility to cover another booking coordinator's shifts during planned absences.
Professional appointment-scheduling experience is required; managing employee shifts, personal calendars, or general retail customer service alone does not satisfy this requirement.

Nice To Haves

Medical or dental reception experience.
Veterinary front desk experience.
Patient scheduling experience.
Experience in appointment-based service businesses.
Professional customer service or scheduling office experience.
A genuine love of dogs and alignment with the company's mission and values.

Responsibilities

Answer incoming calls and respond to customer inquiries.
Schedule dog training and behavior appointments using booking software.
Explain available services and help customers select an appropriate appointment.
Follow up with prospective clients and outstanding callbacks.
Maintain accurate customer records, appointment details, and CRM notes.
Handle cancellations, rescheduling, and schedule changes.
Coordinate with field trainers and other booking staff.
Keep the booking process organized, accurate, and running smoothly.
Occasionally cover another booking coordinator's shifts during planned absences.