Client Services Administrator, NY

Bonhams • New York, NY

1d • Onsite

About The Position

We are seeking a proactive and detail-oriented Client Services Administrator to join our New York team on a full-time basis. This fast-paced, highly visible role is responsible for delivering an exceptional client experience while supporting the day-to-day operations of an international auction house.

The ideal candidate is a positive, solutions-oriented professional who thrives in a dynamic environment, manages competing priorities with confidence, and communicates effectively with both clients and colleagues. As a key member of the Client Services team, you will serve as a primary point of contact for client inquiries and auction administration, partnering with specialists and operational departments to ensure a seamless experience throughout buyer’s journey with Bonhams.

Success in this role requires strong organizational skills, attention to detail, sound judgment, and a commitment to delivering outstanding service. The successful candidate will enjoy working collaboratively, solving problems, and building trusted relationships with clients while contributing to the success of the wider team.

Requirements

• Bachelor’s degree with 2 years of relevant client-facing work experience
• Comfortable working in a fast-paced environment with multiple competing deadlines
• Great attention to detail
• Consistent and proactive communication with clients and internal departments
• Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people
• Possess an interest and thorough knowledge of art history and art market
• Proficiency in Microsoft and Outlook programs and database software
• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

Nice To Haves

• Possess a genuine interest and thorough knowledge of art history and art market
• Foreign language(s) a plus
• Fluency in Mandarin is preferred

Responsibilities

• Serve as a primary point of contact for client inquiries via phone, email, and in person, delivering professional and timely support
• Manage front-of-house operations, ensuring visitors are welcomed and directed appropriately
• Support auction administration, including bidder registration, bid entry, account maintenance, and sale-related inquiries
• Process payments and cashiering transactions accurately in accordance with company procedures
• Maintain client records and documentation, ensuring compliance with KYC and internal policies
• Coordinate with Operations, Shipping, Finance, and Specialist departments to resolve client inquiries and facilitate successful post-sale outcomes
• Provide shipping and collection guidance to clients and coordinate post-sale logistics as required
• Handle client escalations and complex service issues, ensuring timely resolution and clear communication
• Monitor shared inboxes and call queues, maintaining service standards and response times
• Support property drop-offs, collections, auction previews, and special events as required
• Assist with onboarding and training of new team members, including the maintenance of training materials and process documentation
• Process incoming mail, deliveries, and general administrative tasks
• Contribute to continuous improvement initiatives and support departmental projects as required
• Maintain awareness of auction schedules, company policies, and operational procedures to provide accurate information to clients
• Assist with auction previews, events, and offsite sales as required, including evening and weekend work and occasional travel to support business operations and deliver an exceptional client experience

Benefits

• Excellent medical, dental and vision insurance – HMO, EPO, PPO with FSA and HSA
• 20 days paid time off (PTO)
• 12 paid holidays and holiday break from Christmas to New Years Day
• 16 weeks fully paid parental leave (after one year)
• flexible work arrangements
• 401(k) retirement plan with company contribution
• Life insurance with AD & D
• Short- and long-term disability
• Tuition reimbursement
• Commuter benefits (transit and parking)
• Employee assistance program (EAP)
• Professional development: free online training and expansive content library
• Employee resource groups: social club, diversity committee, mentorship program
• Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level