Client Administrator

Marsh McLennan•Anchorage, AK

2d•Onsite

About The Position

Assists with performing critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines. Assists more senior Account Managers with retention and generating new business, by leveraging strategy information and managing contract reviews and midterm changes. Begins to maintain relationships with less complex clients, prospects, client teams and producers to provide best in class service and drive growth. Serves as a client contact for day-to-day needs and answers standard client questions to improve the client experience. Keeps abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients. Manages and records all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy.

Requirements

Client functions
Risk evaluation
Loss experience review
Cash flow review
Financial review
Solution development
Impact articulation
Analytics leveraging
Client recommendations
Retention assistance
New business generation assistance
Strategy information leveraging
Contract review management
Midterm change management
Relationship management
Client contact for day-to-day needs
Answering client questions
Market condition awareness
Compliance with standards
Professional standards compliance
Transparency standards compliance
Activity management in workflow system
Timely follow-up management

Responsibilities

Evaluating risks
Reviewing loss experience, cash flow and financials
Developing solutions
Articulating impact of options
Leveraging prepared analytics and making recommendations to client across product lines
Assisting more senior Account Managers with retention and generating new business
Leveraging strategy information and managing contract reviews and midterm changes
Maintaining relationships with less complex clients, prospects, client teams and producers
Serving as a client contact for day-to-day needs
Answering standard client questions
Keeping abreast of changing market conditions
Understanding and complying with all compliance, professional and transparency standards
Managing and recording all activities in the workflow system