Client Services Administrator

Ametek, Inc.•Worthington, OH

5d•Onsite

About The Position

AMETEK Solidstate Controls (SCI) is in the business of providing continuity of electrical power to keep businesses in business. SCI currently has systems installed throughout the world, including more than 100 countries and in Nuclear Power Plants worldwide. Our Products have extensive applications in the following market segments: petroleum, LNG, power – fossil & nuclear, specialty chemicals, mining/metals, wastewater, pulp & paper, food & beverage and others requiring continuous power for mission critical applications. The Client Services Administrator role ensures high levels of client satisfaction through effective communication, accurate order processing, timely invoicing, and service documentation.

Requirements

Candidate must have a minimum of 2 years of administrative experience preferably in an aftermarket service environment.

Nice To Haves

Minimum 2 years of administrative experience, preferably in an aftermarket service environment.
Proficiency in Microsoft Office; Oracle and Salesforce preferred.
Strong written and verbal communication skills.
Highly organized, detail-oriented, and capable of working independently.
Strong interpersonal skills and a proactive work ethic.

Responsibilities

Process and confirm client purchase orders.
Enter orders into Oracle ERP and Salesforce systems.
Collaborate with Contracts Director and Regional Sales Managers to validate purchase order terms and conditions.
Compile documentation for accurate client invoicing post-service.
Issue invoices and distribute service reports with customer surveys.
Address internal and external inquiries related to orders and invoices.
Maintain organized electronic job folders and regional backlog records.
Manage annual renewals of Comprehensive Service Agreements (CSA).