Client Services Administrator
AGAT Laboratories•Mississauga, ON
•Onsite
About The Position
The Client Services Administrator (CSA) is role that assists the Client Services Team with customer support and administrative tasks. Client communication, follow-up and maintaining deadlines will be a critical aspect of this position.
Requirements
- Minimum 1 year customer service experience.
- Confident computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
- Excellent communication skills with clients and members of the team, both verbal and written.
- Excellent organization and time management skills.
- Attention to detail for routine tasks and commitment to quality standards.
- Ability to work well under pressure
Nice To Haves
- Diploma or Degree in Science or Administration is an asset.
Responsibilities
- Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team
- Ensure delegated client requests are completed in a timely and accurate manner including: Submission of bottle order, re-assignment and re-analysis requests, Providing clients with accurate and timely information, Completing administrative tasks such as prompt delivery of Sample Receipt Notifications, Results and Invoices within required turnaround time, Notifying clients of sample integrity issues.
- Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for the following: Responding to client inquiries by email or phone call, Updating and re-issuing reports with updated project and sample information or requested regulatory guidelines, Assisting with meeting and exceeding sample turnaround times, utilizing Priority Request Monitor to monitor the status of work orders.
- Provide assistance in Logistics and Shipping, when required, by: Preparing bottle orders as per requested submissions, Organizing and labeling samples, Logging samples into LIMS (Laboratory Information Management System.)
- Alert appropriate Client Service Representatives on any customer issues, escalating high-level complaints to the appropriate department.
- Participate in team training.
- Assist in internal and external audits.
Benefits
- Comprehensive health, dental, and vision care.
- Paid vacation and flexible sick time.
- Employee Assistance Program (EAP).
- Long-term disability and life insurance.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
