Client Services Administrator, NY

Bonhams • New York, NY

1d • Onsite

About The Position

Bonhams is seeking a proactive, detail-oriented Client Services Administrator to join its New York team on a full-time basis. This fast-paced, highly visible role supports the daily operations of an international auction house while delivering an exceptional client experience. The administrator serves as a primary contact for client inquiries and auction administration, working with specialists and operational departments throughout the buyer’s journey. The role calls for a positive, solutions-oriented professional who can manage competing priorities, communicate effectively, exercise sound judgment, and build trusted client relationships.

The position includes front-of-house and auction support, payment processing, client record maintenance, coordination of post-sale logistics, and assistance with previews, events, and offsite sales. The schedule must accommodate a fluid sales calendar, including evenings and weekends, and occasional travel to support business operations.

Requirements

• Bachelor’s degree.
• Two years of relevant client-facing work experience.
• Ability to work in a fast-paced environment with multiple competing deadlines.
• Strong attention to detail.
• Consistent and proactive communication with clients and internal departments.
• Demonstrated first-class customer service skills and experience dealing with a diverse range of people.
• Proficiency in Microsoft and Outlook programs and database software.
• Flexibility to cover a fluid and growing sales schedule, including evenings and weekends.

Nice To Haves

• Genuine interest and thorough knowledge of art history and the art market.
• Foreign language skills are a plus; fluency in Mandarin is preferred.

Responsibilities

• Serve as a primary point of contact for client inquiries by phone, email, and in person, providing professional and timely support.
• Manage front-of-house operations and welcome and direct visitors appropriately.
• Support auction administration, including bidder registration, bid entry, account maintenance, and sale-related inquiries.
• Process payments and cashiering transactions accurately in accordance with company procedures.
• Maintain client records and documentation in compliance with KYC requirements and internal policies.
• Coordinate with Operations, Shipping, Finance, and Specialist departments to resolve client inquiries and facilitate post-sale outcomes.
• Provide shipping and collection guidance and coordinate post-sale logistics.
• Handle client escalations and complex service issues, ensuring timely resolution and clear communication.
• Monitor shared inboxes and call queues and maintain service standards and response times.
• Support property drop-offs, collections, auction previews, and special events.
• Assist with onboarding and training new team members and maintain training materials and process documentation.
• Process incoming mail and deliveries and perform general administrative tasks.
• Contribute to continuous improvement initiatives and support departmental projects.
• Maintain awareness of auction schedules, company policies, and operational procedures to provide accurate information to clients.
• Assist with auction previews, events, and offsite sales, including evening and weekend work and occasional travel.
• Perform other duties as assigned by the manager.

Benefits

• Medical insurance, including HMO, EPO, and PPO options, with FSA and HSA.
• Dental insurance.
• Vision insurance.
• 20 days of paid time off.
• 12 paid holidays and a holiday break from Christmas to New Year’s Day.
• 16 weeks of fully paid parental leave after one year.
• Flexible work arrangements.
• 401(k) retirement plan with company contribution.
• Life insurance with AD&D.
• Short- and long-term disability insurance.
• Tuition reimbursement.
• Commuter benefits for transit and parking.
• Employee assistance program.
• Free online training and an expansive content library for professional development.
• Employee resource groups, including a social club, diversity committee, and mentorship program.
• Sponsored social events, including an annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, and weekly breakfast.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level