Client Services Account Manager (Marketing QC Lead)

Resillion•Burbank, CA

22d•$75,000 - $90,000•Hybrid

About The Position

Resillion is a strategic partner for quality assurance, offering worldwide services in quality technology, testing, conformity, interoperability, and assurance for software systems, cybersecurity, devices, digital products, and media content. With a passion for quality, Resillion provides end-to-end solutions to support customers in their strategic digital initiatives and offers a holistic approach for both software and hardware. With offices in Europe, the United Kingdom, the USA, India, and China, Resillion brings together more than 500 experts committed to success. They combine human and artificial intelligence (AI) on advanced solutions for quality technology. Resillion offers deep sector knowledge and collaborates with leading companies in telecom, media, energy & utilities, health care, finance, and consumer electronics.

Requirements

Strong understanding of video/file formats, distribution workflows, and technologies.
10+ years of industry-related experience.
Superior attention to detail and accuracy.
Ability to think in a clear, logical, and organized manner and work under minimal supervision.
Strong computer skills in networking and data management.
Solid working knowledge of Microsoft Office Suite.
Experience with organizing and managing multiple priorities.
Ability to generate, navigate, and update spreadsheets.
Ability to effectively interact and communicate with vendor staff, clients, and coworkers.
Ability to work under pressure and manage multiple projects simultaneously.
Effective written, verbal, and interpersonal skills for summarizing and communicating findings.
Ability to concentrate and work efficiently and consistently.

Nice To Haves

Familiarity with film restoration techniques and color grading processes.

Responsibilities

Bring an operational focus to the Client Services team, identifying key details to populate work orders across all projects to minimize delays and errors.
Collaborate with team members to refine work order templates based on current client specifications and workflows.
Support CS team members with complex or technical challenges to effectively communicate with clients and Operations.
Prepare and maintain work orders for upcoming projects using proprietary software (QC on Demand & MEMFIS), ensuring clear workflow definitions for all assigned resources.
Oversee project and client management of titles from quote stage through completion and final delivery.
Serve as the primary account owner for the Marketing QC business line, maintaining strong relationships with key customer stakeholders.
Streamline the execution of the Marketing QC workflow, improving scalability to support growth in revenue and profitability.
Collaborate with the Resillion Technology team to advance workflow automation and address customer feedback.
Identify new business opportunities and pitch the Marketing QC solution tailored to additional key targets.
Develop relationships with key client contacts representing Resillion’s QC, Restoration & Post Production services, establishing trust, solving creative problems, and responding promptly to client questions.
Conduct external and internal project kickoff meetings, confirming workflows, delivery & distribution details, and onboarding users to the QC on Demand platform.
Ensure client specifications are current and communicate any updates to Operators.
Work with Operations/Scheduling to prioritize and adjust deadlines in collaboration with Client Services team members.
Support customers and partners on issues with the QC on Demand platform.
Review completed work orders daily to validate rates, billable units, and other details for accurate invoicing.
Prepare weekly title status reports for clients, confirming work completed, overage summary, and budget trajectory compared to the original quote.
Prepare client quotes upon request, identifying specs & workflow requirements to determine rates, and ensure Salesforce accuracy of all pending and in-progress projects.
Enter new quotes in Salesforce and maintain accuracy of all records (pending and in-progress) to ensure revenue is reported based on project status, reconciling actuals and updating remaining revenue for each active project.
Recognize and evaluate upsell opportunities with clients, communicating potential growth opportunities to Senior Management.
Continually assess and recommend solutions for client service and process improvements.
Coordinate Color sessions with clients and talent.
Follow up with clients regarding PO approval or delinquent invoice payments as directed by the Finance team.