Client Services Account Manager

Jetson Specialty Marketing Services, Inc•Hamburg, PA

About The Position

The Account Manager is the primary day-to-day client contact and operational execution owner for assigned campaigns. Working with the Senior Account Executive, this role manages direct mail campaigns through the full project lifecycle, from initial setup through final mail delivery. The Account Manager coordinates work across Client Services, Production, Data Services, Postal, Warehouse, and other internal teams to ensure campaigns are accurate, timely, and aligned with client requirements. The role owns campaign timelines, internal workflows, production readiness, client approvals, and campaign execution. It requires strong organization, proactive communication, attention to detail, and the ability to manage multiple projects while maintaining a high level of service and quality. The Account Manager also maintains campaign documentation, supports compliance with client specifications, postal regulations, and company procedures, and participates in process-improvement initiatives. Critical business needs may require support outside normal business hours.

Requirements

Strong project management and organizational skills.
Excellent verbal and written communication skills.
Ability to manage multiple campaigns and competing priorities simultaneously.
Strong attention to detail and commitment to quality.
Ability to work effectively under tight deadlines.
Strong problem-solving and decision-making abilities.
Ability to coordinate activities across multiple departments and stakeholders.
Proficiency with project tracking, reporting, and workflow management.
Ability to proactively communicate status, risks, and priorities.
Bachelor’s degree in Business, Marketing, Communications, or a related field, or five or more years of equivalent experience.
Experience in Account Management, Client Services, Project Management, Direct Mail, or a related field.

Nice To Haves

Proven knowledge of direct mail services, production processes, and USPS regulations.

Responsibilities

Manage direct mail campaigns through the complete project lifecycle, from project initiation through final mail delivery.
Develop and maintain campaign schedules, internal milestone deadlines, and timelines.
Coordinate campaign activities and handoffs across internal departments to keep projects on schedule.
Monitor campaign progress and address issues that could affect quality, timing, or delivery.
Ensure campaigns follow approved specifications, client requirements, and operational standards.
Manage multiple campaigns simultaneously while maintaining accuracy and attention to detail.
Serve as the primary day-to-day client contact for active campaigns.
Communicate campaign status, milestones, requirements, approvals, and change requests proactively.
Coordinate client reviews, proofs, approvals, and change requests.
Escalate strategic, relationship, or account-level concerns to the Senior Account Executive when appropriate.
Ensure required data, materials, approvals, and documentation are received according to project schedules.
Communicate campaign status, risks, and upcoming deadlines to internal stakeholders.
Ensure campaigns are prepared for production according to established schedules.
Verify campaign specifications, instructions, approvals, and supporting documentation are complete and accurate before release.
Coordinate with Production, Data Services, Postal, and other departments to ensure operational readiness.
Support resolution of production, data, or operational issues that could affect campaign execution.
Coordinate material procurement, availability, and vendor activities to maintain campaign readiness and production schedules.
Maintain accurate campaign records, approvals, communications, and project information in company systems.
Prepare and distribute campaign status updates and reports as required.
Support campaign closeout activities and documentation requirements.
Partner with Support Specialists to maintain required documentation and records throughout the campaign lifecycle.
Ensure campaigns comply with client specifications, postal regulations, company procedures, and operational requirements.
Maintain working knowledge of USPS regulations and direct mail best practices.
Identify opportunities to improve campaign execution processes and workflow efficiency.
Participate in departmental continuous-improvement initiatives.
Support critical business needs outside normal business hours when required.
Comply with company policies, procedures, and values.
Perform other duties as assigned.