Client Service Supervisor
About The Position
Connect Pediatrics provides in-home private duty nursing and therapy services to infants and children with complex medical needs. We employ clinicians and operations staff who are compassionate, qualified, and dedicated to ensuring the highest level of patient satisfaction. This role supports all operations aspects of private duty nursing services to medically fragile children. The Client Service Supervisor will manage and foster nurse and client relationships, maintain active involvement in cost containment by managing nurse schedules and effectively utilizing nurses when assigning cases. This role provides leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients. The supervisor will execute recruitment strategies to attract, screen, and hire quality nurses, counsel and provide support to field nurses, and establish a strong collaborative relationship between office personnel and field nurses. Additionally, they will collaborate with the clinical management team to help facilitate coordination of care and ensure compliance with all federal, state, and local laws and regulations. Establishing and cultivating relationships with clients is also a key responsibility.
Requirements
- High school diploma; college preferred.
- Health care experience preferred.
- Excellent written and verbal communication skills.
- Ability to handle multiple tasks simultaneously and meet deadlines.
- Excellent organizational and time management skills.
- Positive attitude and self-motivated.
- English (Required)
Nice To Haves
- Being bilingual in Spanish is a plus.
Responsibilities
- Manage and foster nurse and client relationships.
- Maintain active involvement in issues of cost containment by managing nurse schedules and effectively utilizes nurses when assigning cases.
- Provide leadership through planning, organizing, coordinating, continually monitoring, and thoroughly evaluating the services given to clients.
- Execute recruitment strategies to attract, screen, and hire quality nurses.
- Counsel and provide support to field nurses.
- Establish a strong collaborative relationship between office personnel and field nurses.
- Collaborate with the clinical management team to help facilitate coordination of care.
- Ensure compliance with all federal, state, and local laws and regulations.
- Establish and cultivate relationships with clients.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
