Client Service Specialist - Third Shift

. Crane Worldwide Logistics . • Lockbourne, OH

1d • Onsite

About The Position

This role involves responding to orders, general client inquiries, invoice questions, and client complaints. The specialist will resolve issues related to orders, delivery dates, or service, and address client complaints by determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution. The position also handles client responses that may require deviations from standard procedures and provides leadership, coaching, and training to a team of client service specialists. Other duties may be assigned as needed.

Requirements

• High School Diploma or GED
• 0-2 years experience as assembly line lead
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task
• Job may require extended sitting or standing, use of standard office equipment
• Job requires the ability to use vision, adjust focus and work on a standard computer screen
• Use of audio-visual equipment is required
• Job require presence on-site at the assigned work location

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED