Client Service Lead - Third Shift

. Crane Worldwide Logistics .•Northlake, TX

2d•Onsite

About The Position

The Client Service Lead - Third Shift is responsible for responding to orders, general client inquiries, invoice questions, and client complaints. This role involves recording consistent problem areas, resolving issues with orders, delivery dates, or service, and determining the cause of problems to select and explain the best solutions. The Lead will expedite corrections or adjustments, follow up to ensure resolution, and handle client responses that may require deviation from standard procedures. Additionally, this position provides leadership, coaching, and training to a team of client service specialists. Other duties may be assigned as needed.

Requirements

High School Diploma or GED
3-5 years client service experience
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
Must be present on-site at the assigned work location.
Must pass an E-Verify Check.

Responsibilities

Responds to orders, general client inquiries, invoice questions, and client complaints.
Records consistent problem areas.
Resolves issues with orders, delivery dates, or service.
Resolves client complaints by determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
Handles client responses that may require deviation from standard procedures.
Provides leadership, coaching, and training to a team of client service specialists.
Performs other duties as assigned.