Client Service Lead - Weekend Day Shift
. Crane Worldwide Logistics .•Northlake, TX
•Onsite
About The Position
This role serves as a Client Service Lead, responsible for managing client interactions, resolving issues, and providing leadership to a team of client service specialists. The position focuses on ensuring client satisfaction by addressing inquiries, complaints, and order-related problems effectively. It also involves contributing to a positive work environment and supporting the company's logistics leadership.
Requirements
- High School Diploma or GED
- 3-5 years client service experience
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
- Ability to use vision, adjust focus and work on a standard computer screen
- Use of audio-visual equipment is required
Responsibilities
- Responds to orders, general client inquiries, invoice questions, and client complaints.
- Records consistent problem areas.
- Resolves issues with orders, delivery dates, or service.
- Determines the cause of client problems, selects and explains the best solution, expedites corrections or adjustments, and follows up to ensure resolution.
- Handles client responses that may require deviation from standard procedures.
- Provides leadership, coaching, and training to a team of client service specialists.
- Performs other duties as assigned.
Benefits
- Quarterly Incentive Plan
- 17 days of Paid Time Off (136 hours) for Sick Time or Personal Use
- Medical, Dental, and Vision benefits
- Tuition Reimbursement
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time
- Employee Discounts
- Wellness Incentives up to $100 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
