IT Comms Specialist (Third Shift)

A&F Management Co.•Columbus, OH

2d•Remote

About The Position

Under the direction of the operations manager, Comms Specialist is an IT-focused role that executes daily responsibilities related to incident management, major incident communication, engaging on-call associates, alert monitoring, and batch support. This role is designed to alert support teams, stakeholders, and business leaders across the global organization to situations that may inhibit A&F’s ability to deliver services to our stores, customers and associates in a 24/7 model. An emphasis is placed on customer service skills and clear communication in time-sensitive scenarios. This role demands a high attention to detail, a strong sense of composure, and the ability to triage multiple work streams. This position is for our Third Shift and will require overnight and weekend work.

Requirements

Bachelor’s Degree or related experience
Experience with O365 preferred
Knowledge of Oracle Batch processes a plus
Technical Services experience in Retail environment a plus
Ability to communicate effectively with highly technical associates and executives
Ability to recognize and react to time-sensitive situations
Ability to lead and direct the work of others
Positive attitude with a team player mentality
Consistent and reliable presence, with an awareness of the impact the team plays in critical business operations

Responsibilities

Function as a Jr. Incident Manager in support of high impact incidents by facilitating communication and delivering status updates
Maintain SEV communications
Update and manage SEV incidents
Apply updates when needed to StatusPage
Monitor ESP batch jobs and coordinate corrective action with respective job owners
Manage the P1 Page-Out Tool, Splunk On-Call
Fulfilling requests for new members and updating teams
Calling out when P1s are unacknowledged
Monitor and support of core applications
Support and Triage incidents for D&T partners, as needed
Alert suppression as dictated by change management
Manage ServiceNow ticket queue
Create ServiceNow incidents from email communications to inbox(es)
Manage Comms Team email and call queue

Benefits

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental, and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off & one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
Seven associate wellness half days per year
Onsite fitness center
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!