Client Service Specialist - Second Shift

. Crane Worldwide Logistics . • Northlake, TX

3d • Onsite

About The Position

This role involves responding to orders, general client inquiries, invoice questions, and client complaints. The specialist will resolve issues related to orders and delivery dates, determine the cause of client problems, select and explain solutions, expedite corrections or adjustments, and follow up to ensure resolution. The position also handles client responses that may require deviations from standard procedures and provides leadership, coaching, and training to a team of client service specialists. Other duties may be assigned as needed.

Requirements

• High School Diploma or GED
• 0-2 years experience as assembly line lead
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task
• Ability to use vision, adjust focus and work on a standard computer screen
• Use of audio-visual equipment is required
• Presence on-site at the assigned work location is required
• Must successfully pass an E-Verify Check

Nice To Haves

• Professional certification may be required in some areas.

Responsibilities

• Respond to orders, general client inquiries, invoice questions, and client complaints.
• Resolve issues with orders, delivery dates, or service.
• Determine the cause of client problems, select and explain the best solution, expedite corrections or adjustments, and follow up to ensure resolution.
• Handle client responses that may require deviation from standard procedures.
• Provide leadership, coaching, and training to a team of client service specialists.
• Perform other duties as assigned.

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED