Client Service Specialist - Hybrid (Houston, TX)

OneDigital•Houston, TX

11d•Hybrid

About The Position

The Client Service Specialist (CSS) is an important member of the team and contributes to the overall client experience. The role focuses on functions and responsibilities that improve workflows, timeliness, and responsiveness to clients. The position is hybrid in Houston, Texas. OneDigital’s Employee Benefits business provides employers with insurance solutions, including health, pharmacy, long- and short-term disability, vision, and dental coverage, alongside related services and technology tools.

Requirements

3–5 years of applicable job experience.
Proficiency with Microsoft Office products.
Strong attention to detail.
Positive, can-do attitude.
Self-motivation, flexibility, and discipline.
Ability to work independently and in a team environment.
Excellent verbal and written communication skills.
Strong organizational skills.
Ability to thrive in a fast-paced production environment.

Nice To Haves

Prior experience in a broker agency or benefit administration firm.
Familiarity with insurance carrier websites.
Proven track record in customer service.
Bachelor’s degree.
Familiarity with database applications.
Familiarity with Employee Navigator.

Benefits

Health benefits
Wellbeing benefits
Retirement benefits
Other financial benefits
Paid time off
Overtime pay for non-exempt employees
Learning and development programs
Reimbursement of job-related expenses per company policy
Employee perks and discounts
Some roles may be eligible for variable compensation, commission, and/or an annual bonus based on individual and/or company performance