OnSite Specialist - Houston, TX

Stryker•Houston, TX

1d•$23 - $31•Onsite

About The Position

The OnSite Specialist provides clinical and technical support for surgical procedures and manages Stryker and related equipment before, during, and after procedures. The role works with surgeons, operating room (OR) personnel, Sterile Processing Department (SPD) staff, biomedical teams, and other facility personnel to maintain equipment readiness, troubleshoot issues, and support smooth OR operations. The position may focus on OR support, SPD processing, case cart and inventory management, or a combination of these functions. For OR support, the specialist sets up and checks Stryker towers, booms, lights, integrated suite systems, and related equipment; confirms functionality and image routing; adjusts device settings during procedures; troubleshoots systems; and manages equipment breakdown, cleaning, restocking, and basic maintenance. The specialist may also support video conferencing, DICOM transfers, and EMR connectivity where applicable, and educate OR and SPD staff on product use and troubleshooting. For SPD support, the specialist helps reprocess and manage surgical instrumentation according to instructions for use (IFU), HSPA/AAMI standards, and hospital policy. Duties may include decontamination, assembly, function testing, preparation for sterilization, instrumentation-list updates, repair coordination, and communication about equipment readiness and process improvements. For case cart and inventory management, the specialist supports readiness for scheduled and add-on cases by staging case carts, documenting missing instruments, coordinating replenishment, managing postoperative put-backs and restocking, and tracking rapid-turnover and trauma needs. The role may also support da Vinci or other specialized inventory processes. This is a field-based role in Houston, Texas, with 10% travel. The specialist must be able to provide coverage across shifts and accounts as needed, including on-call, overnight, and weekend coverage; some account support may require overnight travel. Assigned shifts may change without notice, including rotating shifts. Where on-call service is part of the account contract, the employee must live within a 45-minute drive of the account.

Requirements

High school diploma or equivalent.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot quickly, efficiently, and effectively in demanding, high-stress situations.
Ability to provide support across assigned and additional shifts and accounts as needed.
Ability to provide on-call services as required by the hospital or account, including overnight and weekend coverage; if on-call services are included in the account contract, must be within a 45-minute driving distance of the account.
Ability to travel to other accounts in other regions, which may involve overnight travel.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds constantly to move objects.
Ability to remain standing and/or walking for extended periods; near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity are required.
Ability to observe and correct minute inconsistencies, such as in printed material or product appearance.
Excellent analytical, interpersonal, equipment problem-solving, and time-management skills; ability to use independent judgment and critical thinking effectively.
Ability to explain and generate detailed guidelines and procedures.
For specialists working in the Sterile Processing Department: obtain HSPA CRCST certification within six months of start date and maintain timely annual renewal.
For SPD work: ongoing annual continuing education is required.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Experience in OR technical support or surgical services.
Familiarity with minimally invasive surgery procedures, such as laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
Familiarity with surgical supply chain or SPD workflows.
CRCST certification, where applicable to the assigned work.

Responsibilities

Provide clinical surgical support by managing relevant equipment and anticipating device needs of surgeons and OR staff.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment functionality and image routing before procedures, and adjust camera, monitor, and device settings during procedures.
Troubleshoot and maintain Stryker equipment and related devices, resolving routine and non-routine product issues promptly using independent judgment.
Work with surgeons, OR personnel, central processing, biomedical teams, SPD staff, and other relevant personnel.
Manage post-procedure equipment breakdown and staging; clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Educate physicians, OR personnel, and SPD staff about new and current products, proper use, and troubleshooting.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Reprocess and manage surgical instrumentation according to IFU, HSPA/AAMI standards, and hospital policy, including decontamination, assembly, function testing, wrapping, and containerization for sterilization.
Maintain Stryker-managed instrumentation lists; facilitate repairs, replacements, and instrument tracking in accordance with hospital protocols.
Pick and stage surgical case carts using surgeon preference cards; document missing instruments and coordinate replenishment.
Ensure supplies and instruments are available before procedures, and manage postoperative put-backs, restocking, and inventory accuracy.
Track and communicate rapid-turnover and trauma case needs; support specialized inventory processes, including da Vinci inventory, RMA, and par-level monitoring.
Maintain current account information and complete vendor credentialing required by the account.
Accurately record and report surgical procedure information and monthly data metrics related to job functions.
Adhere to Stryker and medical facility policies, standards, and procedures, including HIPAA and patient confidentiality requirements.
Provide coverage at assigned accounts and other accounts or shifts as needed, including on-call, overnight, weekend, and travel coverage.
Maintain a professional appearance, work ethic, and attitude.