OnSite Specialist - Houston, TX

Stryker•Houston, TX

1d•Onsite

About The Position

The OnSite Specialist provides clinical and technical support for surgical procedures and manages relevant equipment before, during, and after procedures. The role supports operating room staff and surgeons by anticipating device needs, ensuring equipment functionality, troubleshooting issues, and maintaining Stryker and third-party devices. It works closely with surgeons, OR personnel, sterile processing department (SPD) staff, biomedical teams, and other account personnel to support efficient, high-quality surgical operations. Depending on the assigned work scope, the role may provide in-room support for minimally invasive and related procedures; prepare and operate surgical towers, booms, lights, cameras, monitors, and integrated suite systems; or support instrument reprocessing and case-cart and inventory management. The specialist also educates clinical and SPD staff on product use, maintains account and procedure records, follows facility and company policies, and protects patient confidentiality. The position is field-based and requires coverage at assigned and other accounts, potentially across shifts, regions, and overnight stays. Coverage may include on-call, overnight, weekend, or rotating shifts, and assigned shifts may change without notice based on account or business needs. Travel is listed as 10%. The stated pay range is $22.66–$30.66 per hour.

Requirements

High school diploma or equivalent.
For specialists working in the Sterile Processing Department, obtain HSPA CRCST certification within six months of the start date and renew it on time each year.
Basic computer skills, including Microsoft Office.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to troubleshoot issues quickly and effectively in demanding, high-stress situations.
Ability to provide coverage on assigned and other shifts and at other accounts as needed.
Ability to provide on-call services when required by the hospital or account, potentially including overnight and weekend coverage.
If the account contract includes on-call services, ability to reside within 45 minutes' driving distance of the account.
Ability to travel to other accounts in other regions, potentially requiring overnight stays.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
Ability to stand and/or walk for extended periods and to bend, stoop, maintain mobility, and use finger dexterity.
Corrected near visual acuity and color vision, and ability to observe and correct minute inconsistencies.
Strong analytical, interpersonal, equipment problem-solving, and time-management skills; ability to use independent judgment and critical thinking.
Ability to explain and generate detailed guidelines and procedures.

Nice To Haves

Bachelor’s degree, associate degree, or equivalent certifications.
Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques.
Experience in OR technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, or hysteroscopy.
Familiarity with surgical supply chain or sterile processing workflows.

Responsibilities

Provide clinical surgical support by managing relevant equipment and anticipating device needs of surgeons and operating room staff.
Troubleshoot and maintain Stryker equipment and related third-party devices, using independent judgment to resolve routine and non-routine issues.
Work with surgeons, operating room personnel, central processing, biomedical staff, and other related personnel.
Maintain product and equipment knowledge through Stryker education and training programs, and provide physicians and OR personnel with information about new and current products.
Maintain accurate monthly data metrics, account information, credentialing records, and surgical procedure information.
Follow Stryker and medical facility policies, standards, and procedures, including HIPAA and patient confidentiality requirements.
Provide support and coverage at assigned accounts and other accounts, potentially across different shifts, regions, and overnight stays; provide on-call services when required by the account.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preferences.
Confirm equipment function and image routing before procedures, and adjust camera, monitor, and device settings during procedures.
Troubleshoot endoscopy and integration systems during procedures, then break down and stage equipment afterward.
Clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Reprocess surgical instruments according to instructions for use (IFU), HSPA/AAMI standards, and hospital policy.
Decontaminate and assemble rigid scopes, cameras, light cords, and power instruments; perform applicable in-line function testing.
Wrap and containerize instrument sets for sterilization according to IFU.
Maintain Stryker-managed instrumentation lists with SPD leadership and facilitate repairs, replacements, and instrument tracking under hospital protocols.
Communicate with SPD and OR leaders about equipment readiness and process improvements.
Pick and stage surgical case carts using surgeon preference cards, document missing instruments, and coordinate replenishment.
Ensure supplies and instruments are available before procedures; manage postoperative put-backs, restocking, and inventory accuracy.
Track and communicate rapid-turnover and trauma-case needs and support specialized inventory processes, including RMA and par-level monitoring.