Client Service Specialist

Jarvis Law Office PC•Parkersburg, WV

5h•Onsite

About The Position

Jarvis Law is seeking an organized, detail-oriented Office Manager (Client Service Specialist) for its new Parkersburg, West Virginia office. The role supports a welcoming, professional office environment and helps seniors and families navigate estate planning and elder law. The specialist oversees the client experience, coordinates meetings and follow-ups, maintains client records, and supports the firm’s day-to-day office operations. The position is full-time, in-office, and has standard office hours. The firm describes its culture as supportive, team-oriented, inclusive, and focused on client service, work-life balance, flexibility, and employee growth.

Requirements

At least 6 months of experience running an office.
High school diploma or equivalent.
Strong customer service experience and professional communication skills.
Ability to prioritize tasks, work efficiently, and support multiple roles.
Strong interpersonal skills, emotional intelligence, and attention to detail.
Proficiency in Microsoft Office and ability to learn new software quickly.
Ability to handle sensitive client information with discretion and professionalism.
Strong written and verbal communication skills.
Ability to work independently and meet deadlines.

Nice To Haves

Prior experience in a law firm.

Responsibilities

Oversee and enhance the client experience.
Prepare for and schedule client meetings, ensuring necessary documents are obtained and recorded.
Scan, save, and maintain client records.
Schedule next steps and follow up with prospective and current clients.
Greet visitors and create a positive first impression.
Maintain a neat and professional reception area.
Follow up with internal team members regarding outstanding tasks.
Screen incoming calls, take messages, and provide basic information about the firm.
Set up and clean conference rooms before and after meetings.
Assist with office opening and closing procedures, including security checks.
Maintain efficient workflows and organization in a busy law office environment.