Cityvet-Spring Client Service Specialist - CSS Associate
CityVet Support Staff•Spring, TX
About The Position
The Client Service Specialist (CSS) serves as the clinic’s primary point of contact for client interactions, beginning with the first impression by phone or in person. The role focuses on ensuring a pleasant client experience and building relationships that encourage client loyalty. The CSS works with clients and clinic staff to coordinate appointments, communicate care information, prioritize clinic workflow, and welcome clients and patients.
Requirements
- Be at least 18 years of age at the time of hire.
Responsibilities
- Manage appointment check-ins and book new appointments for grooming, clinic, walk-in, technician, boarding, and retail services.
- Partner with the team to provide proper discharge information.
- Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage based on vaccine, wellness, parasite, and retail needs to support an efficient daily workflow.
- Welcome clients entering the clinic, check patients in, notify clients of appointment delays, assist clients while they wait, and alert staff to client arrivals.
Benefits
- 401(k) retirement savings plan with a 4% employer match
- Health Savings Account option
- Growth opportunities
- Paid time off
- Floating holidays
- Flexible schedules
- Paid parental leave
- Health insurance
- Dental insurance, including an adult orthodontia option
- Vision insurance
- Disability insurance
- Life insurance
- Personal pet-care program
- Employee discount program
- Free telemedicine for full-time team members and their families
- Mental health benefits through the Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
