CityVet Crabtree Client Service Specialist - CSS Associate
CityVet Support Staff•Raleigh, NC
About The Position
The Client Service Specialist (CSS) is the clinic’s primary point of contact for client interactions, from the first impression by phone or in person. The role focuses on creating a pleasant client experience and building relationships that encourage client loyalty.
Requirements
- Be at least 18 years of age at the time of hire.
Responsibilities
- Manage appointment check-ins, book new appointments, and coordinate with the team to provide appropriate discharge information for grooming, clinic, walk-in, technician, boarding, and retail appointments.
- Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage according to vaccine, wellness, parasite, and retail needs to support an efficient schedule and workflow.
- Welcome clients entering the clinic, check patients in, notify clients of appointment delays, attend to clients while they wait, and alert staff to client arrivals.
Benefits
- 401(k) retirement savings plan with a 4% employer match.
- Health Savings Account option.
- Growth opportunities.
- Paid time off and floating holidays.
- Flexible schedules.
- Paid parental leave.
- Health, dental (including an adult orthodontia option), vision, disability, and life insurance.
- Personal pet-care program.
- Employee discount program.
- Free telemedicine for full-time team members and their families.
- Mental health benefits through the Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
