Client Service Representative
VCA Animal Hospitals•Dunwoody, GA
About The Position
Dunwoody Veterinary Center is seeking a personable and highly professional Client Service Representative to help deliver excellent service to clients and their pets. As the face of the practice, the representative sets the tone for client interactions and helps build and maintain customers’ trust and confidence. The role is a central part of hospital operations and includes front-desk customer service, appointment coordination, client communication, payment processing, product and service guidance, record management, and facility upkeep. The position is part-time, scheduled for 20 hours.
Responsibilities
- Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
- Schedule and confirm appointments.
- Place outbound follow-up calls and contact prospective clients.
- Present and explain fees and process payments.
- Recommend, select, and obtain products and services, including prescriptions.
- Answer questions about products and services and educate clients on general animal husbandry and non-medical pet care, including heartworm prevention, housebreaking, and flea and tick control.
- Manage medical records, charts, reports, and correspondence.
- Maintain the hospital, including removing animal waste, and ensure the facility is neat and clean inside and outside.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid vacation and sick days
- 401(k)
- Employee pet discounts
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
