Client Service Representative

Old National Bank•South Bend, IN

10d•$17 - $28

About The Position

Old National Bank is hiring a Client Service Representative to help retain and deepen client relationships throughout their lifecycle. The role delivers accurate, professional banking transactions and service, takes ownership of resolving client issues, and recommends products and services suited to clients’ financial needs. Representatives maintain knowledge of client accounts and business with the bank. The position also supports banking center operations by managing the vault, balancing ATMs and cash dispensing machines, processing night drops, and managing cash supplies. A representative may work at one banking center or support multiple locations within a market.

Requirements

High school diploma or GED equivalent.

Nice To Haves

1–2 years of prior banking, sales, and/or customer service experience.
2 or more years of prior cash handling or teller experience.

Responsibilities

Perform financial transactions patiently, professionally, and accurately in accordance with bank policies and procedures while maintaining an acceptable balancing record.
Respond to client inquiries and service requests, including statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers.
Listen to clients, understand their needs, provide relevant information, and complete transaction and service requests.
Welcome clients, confirm their needs are met, and deliver an exceptional client experience.
Manage banking center cash supplies based on business demand, including processing cash shipments, balancing the vault, ATMs, and cash dispensing machines, and buying or selling cash as needed.
Resolve or assist with simple to moderately complex customer maintenance and client service issues using available resources and relevant internal departments.
Contribute to operational performance, service excellence, and product and service referral targets.
Participate in weekly sales meetings and other activities to increase referrals and sales.
Maintain knowledge of products and services and make referrals based on client needs.
May promote, sell, and open deposit accounts.