Client Service Representative

Old National Bank•Bellevue Township, MI

10d•$17 - $28

About The Position

Old National Bank is hiring a Client Service Representative to support client relationships at one banking center or across multiple locations within a market. The role processes financial transactions and service requests accurately and in accordance with bank policies, resolves client issues, and refers products and services that meet clients’ financial needs. It also includes managing cash operations, including the vault, ATMs, cash dispensing machines, and night drops. The representative contributes to banking center operational performance, service excellence, and referrals, and may promote, sell, and open deposit accounts.

Requirements

High school diploma or GED equivalent.

Nice To Haves

1–2 years of prior banking, sales, and/or customer service experience.
2 or more years of prior cash handling or Teller experience.

Responsibilities

Perform financial transactions patiently, professionally, and accurately while following bank policies and procedures and maintaining an acceptable balancing record.
Respond to client inquiries and requests, including statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers.
Listen to clients, identify their needs, provide appropriate information, and ensure their needs are met before concluding interactions.
Create a welcoming client experience and demonstrate behaviors that convey clients’ time and business are valued.
Manage and monitor cash supplies according to banking center demand, including processing incoming and outgoing cash shipments.
Balance the vault, ATMs, and cash dispensing machines, and buy or sell cash as needed.
Resolve or assist with simple to moderately complex customer maintenance and client service problems, using appropriate resources and internal departments.
Contribute to banking center targets for operational performance, service excellence, and product and service referrals.
Participate in weekly sales meetings and other activities to increase referrals and sales.
Maintain knowledge of products and services and make referrals based on client needs.
May promote, sell, and open deposit accounts.
Manage the vault and process night drops.