Client Service Representative

Old National Bank•Bertrand Township, MI

10d•$17 - $28

About The Position

Old National Bank is hiring a Client Service Representative to help retain and deepen client relationships throughout their lifecycle. The role processes transactions and service requests accurately and with sound judgment, resolves client service issues, and recommends products and services that fit client needs. Responsibilities also include managing banking-center cash operations, such as the vault, ATMs, cash dispensing machines, and night drops. The role may be based at one banking center or support multiple locations within a market. The position performs a range of client transactions and account services, including inquiries about statements, balances, account charges, address changes, check or debit card orders, and wire transfers. It contributes to operational performance, service excellence, and referrals, and may promote and open deposit accounts. The stated hourly salary range is $17.00 to $27.50; final compensation depends on location, skills, experience, qualifications, and career level.

Requirements

High school diploma or GED equivalent.
Demonstrated knowledge of banking policies, procedures, and regulations affecting banking-center operations, including hold procedures, cash drawer limits, and cash-out limits.
Consistently meet cash-handling and balancing standards, with attention to detail.
Able to manage multiple tasks and priorities throughout the day.
Strong active-listening and communication skills, including adapting communication style to clients’ needs and handling difficult interactions.

Nice To Haves

1–2 years of prior banking, sales, and/or customer service experience preferred.
2 or more years of prior cash-handling or teller experience preferred.

Responsibilities

Perform financial transactions accurately and professionally in accordance with bank policies and procedures while maintaining acceptable balancing records.
Respond to client inquiries and service requests, including statement information, balance inquiries, account charges, address changes, check or debit card orders, and wire transfers.
Listen to clients, identify their needs, provide appropriate information, and ensure their needs are met before concluding interactions.
Manage and monitor the banking center’s cash supply, process incoming and outgoing cash shipments, balance the vault, ATMs, and cash dispensing machines, and buy or sell cash as needed.
Process night drops.
Resolve or assist with simple to moderately complex customer maintenance and client service problems, using available resources and internal departments when appropriate.
Contribute to operational performance, service excellence, and product and service referral targets.
Participate in weekly sales meetings and other activities intended to increase referrals and sales.
Maintain knowledge of bank products and services and make referrals based on client needs.
May promote, sell, and open deposit accounts.
Manage the vault and support cash operations at one banking center or across multiple locations within a market.