Client Service Representative

Old National Bank • Hudson, MI

10d • $17 - $28

About The Position

Old National Bank is hiring a Client Service Representative to help retain and deepen client relationships throughout their lifecycle. The role processes transactions and service requests accurately and with sound judgment, resolves client service issues, identifies relevant product and service solutions, and maintains knowledge of clients’ accounts and banking relationships. The position also manages vault cash, balances ATMs and cash dispensing machines, and processes night drops. It may be based at one banking center or support multiple locations within a market.

The representative provides a welcoming, attentive client experience while handling financial transactions and requests such as statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers. The role supports banking center operations by managing cash supplies and shipments, balancing cash-handling equipment, resolving service and maintenance problems, and meeting operational, service, referral, and sales targets. The representative participates in sales meetings, refers products and services to meet client needs, and may promote, sell, and open deposit accounts.

The stated pay range is $17.00 to $27.50 per hour. Final compensation depends on location, skills, experience, qualifications, and the career level at which the position is filled.

Requirements

• High school diploma or GED equivalent.
• Demonstrated knowledge of banking policies, procedures, and regulations affecting banking center operations, including hold procedures, cash drawer limits, and cash-out limits.
• Consistently meet cash-handling and balancing standards, with attention to detail.
• Able to handle a variety of tasks and priorities throughout the day.
• Strong active listening and communication skills, including diplomacy and tact when interacting with clients, coworkers, and others.
• Able to adapt communication style to individual needs and situations and handle difficult client interactions.

Nice To Haves

• 1–2 years of prior banking, sales, and/or customer service experience preferred.
• 2 or more years of prior cash-handling or Teller experience preferred.

Responsibilities

• Process financial transactions accurately and professionally in accordance with bank policies and procedures, while maintaining an acceptable balancing record.
• Handle client inquiries and service requests, including statement information, balancing inquiries, account charges, address changes, check and debit card orders, and wire transfers.
• Listen to clients, understand their needs, provide appropriate information, and confirm that their needs have been met before ending interactions.
• Resolve client service issues efficiently and take ownership of transaction or operational problems, escalating concerns when appropriate.
• Manage banking center cash supplies according to business needs, including processing incoming and outgoing cash shipments and buying or selling cash.
• Balance the vault, ATMs, and cash dispensing machines, and process night drops.
• Resolve or assist with simple to moderately complex customer maintenance and client service problems, using internal resources and departments as needed.
• Contribute to banking center targets for operational performance, service excellence, referrals, and sales.
• Participate in weekly sales meetings and other activities intended to increase referrals and sales.
• Maintain knowledge of bank products and services and make referrals based on client needs.
• May promote, sell, and open deposit accounts.

Benefits

• Medical, dental, and vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Competitive compensation and an incentive program.
• Impact Network Groups focused on engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED