Client Service Representative - Tilbury, ON
About The Position
As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Center, utilizing your knowledge of financial services products to assist clients with their daily banking needs. In this role, you will serve as the primary point of contact, providing support by answering questions, facilitating transactions, and proactively connecting clients with appropriate team members to help them achieve their financial goals. The position requires flexibility to work banking centre hours, including evenings and weekends, and the ability to work at multiple banking centres within a reasonable travel distance. This is an on-site position.
Requirements
- Knowledge of financial services products
- Ability to help clients with day-to-day banking needs
- Client Issue Resolution skills
- Client Service skills
- Customer Experience (CX) skills
- Digital Literacy
- Empathy
- Interpersonal Communication skills
- Standards Compliance
- Transaction Services skills
- Flexibility to work banking centre hours, including evenings and weekends
- Flexibility to work at multiple banking centres within a reasonable travel distance
- Legally eligible to work at the specified location(s)
Responsibilities
- Help clients manage their accounts and products
- Focus on the client experience and make interactions meaningful
- Connect clients to the right CIBC team members who can help them reach their goals
- Listen, ask questions, and put yourself in the client’s shoes
- Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together
- Become a technology expert
- Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs
- Answering client questions
- Assisting with client transactions
- Proactively connecting clients with the right team members
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- A benefits program
- Defined benefit pension plan
- An employee share purchase plan
- A vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
