Client Service Representative

Arbor Circle Corporation • Holland, MI

2d • Onsite

About The Position

This position focuses on providing excellent customer service to ensure a positive and efficient experience for individuals accessing and participating in services, as well as for employees providing those services. The role involves responding to phone calls, receiving and directing clients, performing data entry, retrieval, and organization, and coordinating workflows across various programs. Success in this role is built upon purposeful and respectful relationships, effective communication, and strong organizational skills. The organization supports its employees with a comprehensive benefits package, high-quality supervision, flexible scheduling, a vibrant work culture, continuous training opportunities, and clear pathways for career growth. Ideal candidates are encouraged to reflect on bias, equity, successes, and challenges with empathy and curiosity, qualities that foster individual thriving and growth within the organization.

Requirements

• Advanced technical proficiency, including strong skills in Microsoft Office applications
• Minimum of one year of experience using Excel, including data tracking, data analysis, and basic reporting
• Strong data analysis skills, including the ability to interpret trends, generate reports, and support data-informed decision-decision-making
• Experience with data analysis, reporting, and interpreting key performance metrics
• Strong project management skills with the ability to plan, coordinate, and meet deadlines
• Working knowledge of electronic health record (EHR) systems
• Proven ability to work efficiently across multiple programs and priorities
• Demonstrated ability to work effectively with culturally diverse populations
• Minimum of one year of administrative experience in a professional office environment

Nice To Haves

• Prior experience in a behavioral health and/or medical office setting

Responsibilities

• Respond to phone calls
• Receive and direct clients
• Perform data entry, retrieval and organization
• Coordinate workflows across programs
• Provide high-quality customer service
• Utilize strong problem-solving skills to address and resolve issues effectively
• Provide technical support and guidance to staff as needed

Benefits

• Robust benefits package
• High-quality supervision
• Flexible scheduling
• Vibrant work culture
• Ongoing training opportunities
• Pathways for career growth
• Market-driven and equitable salary practices
• Robust health insurance options
• 401k match
• 11 paid holidays (including floating holidays for times important to you)
• 3 weeks’ vacation upon hire plus separate paid sick time
• Supportive and fulfilling culture
• Equity and inclusion-focused affinity and work groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed