Client Service Representative

CIBC • Nelson, BC

9d • Onsite

About The Position

As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Center, utilizing your knowledge of financial services products to assist clients with their daily banking needs. In this role, you will serve as the primary point of contact, providing support by answering questions, facilitating transactions, and proactively connecting clients with appropriate team members to help them achieve their financial goals. The position requires flexibility to work banking centre hours, which may include evenings and weekends, and the ability to work at multiple banking centres within a reasonable travel distance. This is a full-time, on-site role designed for you to thrive in your work environment.

Requirements

• Put clients first and engage with purpose to find the right solutions
• Go the extra mile, because it’s the right thing to do
• Goal oriented and motivated by accomplishing goals and delivering your best to make a difference
• Passionate about people, finding meaning in relationships, and connecting with others through respect and authenticity
• Love to learn, passionate about growing your knowledge, and have a strong sense of curiosity
• Engage with your heart and mind, care about people and respect different perspectives, and listen to and learn from the experiences of others
• Values matter to you, bringing your real self to work and living our values - trust, teamwork, and accountability
• Legally eligible to work at the location(s) specified and, where applicable, must have a valid work or study permit
• Skills in Client Issue Resolution
• Skills in Client Service
• Skills in Customer Experience (CX)
• Skills in Digital Literacy
• Skills in Empathy
• Skills in Financial Products
• Skills in Interpersonal Communication
• Skills in Standards Compliance
• Skills in Transaction Services

Responsibilities

• Help clients manage their accounts and products
• Focus on the client experience and make interactions meaningful
• Connect clients to the right CIBC team members who can help them reach their goals
• Listen, ask questions, and put yourself in the client’s shoes
• Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together
• Become a technology expert
• Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs
• Answering questions, assisting with transactions, or proactively connecting clients with the right team members

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• A benefits program
• Defined benefit pension plan
• An employee share purchase plan
• A vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees