Veterinary Receptionist - River Oaks, TX
About The Position
Our Client Service Representatives are an essential part of the veterinary care team. As one of the first and last people our clients interact with, you'll help create a welcoming, professional experience while supporting efficient hospital operations and exceptional patient care. We are looking for a veterinary client service role where your communication, organization, and compassion can make a difference every day. You'll love it here because of the consistent weekday schedule with Wednesdays and Sundays off, a collaborative environment where front-desk and medical teams work together, meaningful relationships with clients and their pets, opportunities to strengthen your veterinary knowledge and customer-service skills, professional development and continuing education support, and a role where your organization and communication directly support excellent patient care.
Requirements
- Excellent customer-service and communication skills
- Professional, respectful, and positive approach to clients and coworkers
- Strong organizational and multitasking abilities
- Commitment to accurate scheduling, records, invoices, payments, and client information
- Ability to remain calm and professional during busy or challenging situations
- Compassionate approach to clients and their pets
- Strong attention to detail and dependable follow-through
- Collaborative, team-first mindset
- Ability to maintain confidentiality and exercise good judgment
- Commitment to providing knowledgeable, efficient, and compassionate service
Responsibilities
- Greet clients and their pets warmly and professionally
- Answer incoming phone calls, emails, and client questions
- Schedule, reschedule, confirm, and coordinate appointments
- Check clients and patients in and out efficiently
- Maintain a friendly, professional, and welcoming front-desk environment
- Address client concerns and escalate medical or management issues when appropriate
- Communicate clinic policies, estimates, payment requirements, and appointment instructions clearly
- Verify client and patient information at every visit
- Maintain accurate client and patient records
- Review appointment schedules and prepare for upcoming visits
- Coordinate drop-offs, pick-ups, surgeries, procedures, and technician appointments
- Monitor appointment flow and communicate delays to clients
- Assist with obtaining medical records from other veterinary hospitals
- Prepare and process invoices and payments
- Review estimates with clients and obtain required approvals
- Process refunds, deposits, and other financial transactions according to hospital policy
- Maintain accurate cash-drawer and payment records
- Assist with daily opening and closing procedures
- Enter and update patient information accurately
- Assist with prescription refill requests according to hospital protocol
- Route medication and medical questions to the appropriate veterinary team member
- Prepare records, forms, and client documents as needed
- Maintain confidentiality of client and patient information
- Keep the reception area clean, organized, stocked, and professional
- Coordinate communication between the front desk and treatment areas
- Support doctors and technicians with client communication as needed
- Follow hospital safety, sanitation, and emergency procedures
Benefits
- Competitive pay
- 401(k) matching
- 529 Savings Plan
- Referral bonuses
- Sick Time / Paid Time Off
- Employee pet discounts
- Access to additional wellness benefits based on eligibility
- Quarterly team bonuses
- Continuing education allowance
- Professional development opportunities
- Uniform allowance
- Consistent schedule
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- Tuition Support Program (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Free or discounted lab work for employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Six paid holidays (full-time only)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
