Experienced Veterinary Receptionist - Austin, TX
About The Position
North Austin Animal Hospital is looking for an experienced, full-time Veterinary Receptionist who brings creative ideas, critical thinking skills, exceptional client service, and a desire to be their best. We’re a well-established veterinary practice committed to exceptional patient care and outstanding customer service. We value collaboration, cross-training, continued education, and helping every team member find a path for professional growth. This role is an essential connection between our clients and medical team, helping to keep communication flowing, schedules organized, and clients supported throughout their experience with our hospital.
Requirements
- Previous veterinary reception or veterinary client-service experience
- A genuine passion for pets and the people who love them
- Excellent verbal and written communication skills
- Strong customer-service and interpersonal skills
- Creative thinking and problem-solving abilities
- Strong organizational and multitasking skills
- Ability to prioritize effectively in a busy veterinary environment
- Confidence handling multiple conversations, requests, and responsibilities
- Ability to remain calm, compassionate, and professional during challenging situations
- Strong attention to detail and accuracy
- Dependability and a strong work ethic
- A willingness to take initiative and ownership of responsibilities
- Ability to work both independently and collaboratively
- An openness to cross-training and learning new skills
- A desire to continue growing professionally
- A positive attitude and willingness to support teammates
- A sense of humor
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer incoming phone calls and respond to client questions
- Schedule and coordinate veterinary appointments
- Check clients and patients in and out efficiently
- Communicate important information between clients and the medical team
- Maintain accurate client and patient information
- Process payments and assist with client transactions
- Help clients understand hospital services, recommendations, and next steps
- Recognize potentially urgent concerns and communicate them appropriately to the medical team
- Provide compassionate support during stressful or emotional situations
- Help maintain an organized, welcoming, and efficient reception area
- Balance multiple priorities while maintaining excellent client service
- Collaborate with veterinarians, technicians, assistants, and fellow reception team members
- Participate in cross-training and continued learning opportunities
- Take ownership of responsibilities and help identify ways to improve the client and team experience
- Jump in wherever needed to support clients, patients, and coworkers
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Sick Time / Paid Time Off
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
