Experienced Veterinary Receptionist
About The Position
Groves Veterinary Hospital is seeking a versatile and team-oriented veterinary professional who is willing and able to support both reception and technician duties. This position is ideal for someone with experience in both areas who enjoys working directly with clients as well as providing hands-on patient care. The role involves greeting clients and patients, managing communications, scheduling appointments, processing payments, and providing emotional support. Additionally, the position requires hands-on patient care, assisting veterinarians with procedures, performing animal restraint, assisting with venipuncture and sample preparation, utilizing medical equipment and laboratory processes, assisting with diagnostics and treatments, and demonstrating a strong understanding of veterinary medical terminology. The ideal candidate must be comfortable working in a fast-paced veterinary environment, able to transition between reception and technician responsibilities, and able to withstand unpleasant odors, noises, and potential exposure to bites, scratches, animal waste, and contagious diseases. The hospital offers opportunities for skill development through virtual and hands-on training.
Requirements
- Minimum of 2 years of experience in a general veterinary practice.
- Experience working in both veterinary reception and technician roles strongly preferred.
- Strong technical skills, including animal restraint and venipuncture.
- Working knowledge of veterinary medicine and common medical procedures.
- Compassionate, calm, team-oriented, and able to multitask in a fast-paced environment.
- Strong communication and client service skills.
- Highly organized with strong computer skills.
- Self-starter with a desire to continue developing veterinary knowledge and technical skills.
- Ability to confidently transition between front-desk and patient-care responsibilities based on hospital needs.
Nice To Haves
- Experience with IDEXX laboratory equipment preferred.
- AVImark experience preferred, but not required.
Responsibilities
- Greet and welcome clients and patients in a friendly and professional manner.
- Answer phones, emails, and client questions while appropriately triaging concerns.
- Schedule appointments to maximize efficiency and daily hospital flow.
- Check clients in and out and accurately process payments.
- Provide compassionate and discreet emotional support to clients during times of need.
- Communicate effectively with clients regarding their pets' care and various medical outcomes.
- Maintain the cleanliness and visual appeal of the hospital reception area.
- Provide hands-on patient care and assist veterinarians with appointments and procedures.
- Safely and confidently perform animal restraint.
- Assist with venipuncture, blood collection, sample preparation, and other technical procedures.
- Utilize and maintain knowledge of medical equipment and laboratory processes, including IDEXX laboratory equipment.
- Assist with diagnostics, treatments, and patient monitoring as directed by the veterinarian.
- Demonstrate a strong understanding of veterinary medical terminology and general medical procedures.
- Work collaboratively with the entire hospital team to provide high-quality patient care.
- Transition between reception and technician responsibilities as needed.
- Withstand unpleasant odors and noises.
- Handle potential exposure to bites, scratches, animal waste, and potentially contagious diseases.
Benefits
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Personal Pet Discounts
- Holiday Pay
- Uniform Allowance
- Bonuses
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
