Client Service Representative 32h/week - Châteauguay

CIBC•Châteauguay, QC

9d•Onsite

About The Position

CIBC is building a relationship-oriented bank and is seeking talented, passionate professionals dedicated to client service. As a Client Service Representative within the Personal and Business Banking Team, you will work in a fast-paced Banking Center, utilizing your knowledge of financial services products to assist clients with their daily banking needs. This role serves as the first line of support, helping clients with questions, transactions, and connecting them with appropriate team members to achieve their financial goals. CIBC aims to provide an optimal work environment, and this role requires full-time on-site presence, with flexibility to work at multiple banking centers within a reasonable travel distance. CIBC's business culture is driven by values of Trust, Teamwork, and Accountability, with 48,000 employees dedicated to helping clients achieve their financial goals.

Requirements

Put clients first and engage with purpose to find the right solutions
Go the extra mile, because it’s the right thing to do
Goal oriented and motivated by accomplishing goals and delivering your best to make a difference
Passionate about people, finding meaning in relationships, and surrounding yourself with a diverse network of partners
Connect with others through respect and authenticity
Love to learn, passionate about growing your knowledge, and have a strong sense of curiosity
Engage with your heart and mind, care about people and respect different perspectives, listen to and learn from the experiences of others
Values matter to you, bringing your real self to work and living CIBC values - trust, teamwork, and accountability
Knowledge of financial services products
Flexible to work banking centre hours which may include evenings and weekends
Flexible to work at multiple banking centres within a reasonable travel distance
Legally eligible to work at the location(s) specified
Where applicable, must have a valid work or study permit
May be asked to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency)
Skills: Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Responsibilities

Help clients manage their accounts and products
Focus on the client experience and make interactions meaningful
Connect clients to the right CIBC team members who can help them reach their goals
Listen, ask questions, and put yourself in the client’s shoes
Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together
Become a technology expert
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs
Answer questions, assist with transactions, or proactively connect clients with the right team members

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development