Client Service Representative - Part-time (25 hours/week)

CIBC•Salisbury, NB

11d•Onsite

About The Position

As a member of the Personal and Business Banking Team at CIBC, the Client Service Representative works in a fast-paced Banking Center. This role involves using knowledge of financial services products to assist clients with their day-to-day banking needs, including answering questions, assisting with transactions, and proactively connecting clients with the appropriate team members to help them achieve their financial goals. The position serves as the first line of support for clients. The role requires flexibility to work banking centre hours, which may include evenings and weekends, and to work at multiple banking centres within a reasonable travel distance. The work environment is on-site full-time.

Requirements

Put our clients first
Engage with purpose to find the right solutions
Go the extra mile, because it’s the right thing to do
Goal oriented
Motivated by accomplishing your goals and delivering your best to make a difference
Passionate about people
Find meaning in relationships, and surround yourself with a diverse network of partners
Connect with others through respect and authenticity
Love to learn
Passionate about growing your knowledge
Strong sense of curiosity
Engage with your heart and mind
Care about people and respect different perspectives
Listen to and learn from the experiences of others
Live our values - trust, teamwork, and accountability
Legally eligible to work at the location(s) specified
Where applicable, must have a valid work or study permit
May be asked to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency)

Responsibilities

Help clients manage their accounts and products
Focus on the client experience and make interactions meaningful
Connect clients to the right CIBC team members who can help them reach their goals
Listen, ask questions, and put yourself in the client’s shoes
Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together
Become a technology expert
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development