Client Service Representative - Part-time (15 hours/week)

CIBC•Saint John, NB

3d•Onsite

About The Position

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Empathy
Financial Products
Interpersonal Communication
Standards Compliance
Transaction Services
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process.

Nice To Haves

You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, it’s the right thing to do.
You’re goal oriented.
You’re motivated by accomplishing your goals and delivering your best to make a difference.
You’re passionate about people.
You find meaning in relationships, and surround yourself with a diverse network of partners.
You connect with others through respect and authenticity.
You love to learn.
You’re passionate about growing your knowledge.
You have a strong sense of curiosity.
You engage with your heart and mind.
You care about people and understand different perspectives.
You listen and learn from the experiences of others.
Values matter to you.
You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Help clients manage their accounts and products.
Focus on the client experience and make interactions meaningful.
Connect clients to the right CIBC team members who can help them reach their goals.
Listen, ask questions, and put yourself in the client’s shoes.
Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.
Become a technology expert.
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program.
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.