Manager, Client Advice - Châteauguay

CIBC • Châteauguay, QC

8d • Onsite

About The Position

As a Manager, Client Advice within the Personal and Business Banking team at CIBC, you will be responsible for developing and coaching a team of client service and financial service professionals. Your primary goal is to deliver an exceptional client experience and deepen client relationships by inspiring your team to perform at their best and supporting a "One Team" approach to connect clients with appropriate financial advice. This role requires flexibility to work banking centre hours, which may include evenings and weekends, and the ability to work at multiple banking centres within a reasonable travel distance. The position is full-time and requires you to be on-site.

Requirements

• Ability to put clients first and engage with purpose to find the right solutions, going the extra mile.
• Ability to act like an owner, taking initiative, going above and beyond, and delivering results.
• Caring and accountable leader, passionate about developing and growing team members' abilities.
• Experience providing coaching and hands-on support to meet team goals.
• Goal-oriented, motivated by accomplishing goals and delivering best to make a difference.
• Passionate about people, finding meaning in relationships and connecting with others through respect and authenticity.
• Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• Alignment with CIBC values: trust, teamwork and accountability.

Nice To Haves

• Branch Compliance Officer’s Course (BCO)
• Branch Managers Examination Course (BME)
• Conducts & Practices Handbook (CPH)
• Wealth Management Essentials (WME)
• Certified Financial Planner (CFP)

Responsibilities

• Lead by example, showing your team how to deepen client relationships and meet client financial needs while providing a high standard of service.
• Deliver the client experience by encouraging employees to quickly resolve client complaints, escalating when necessary, and managing hard to solve issues.
• Empower clients to utilize self-service channels.
• Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs.
• Support the Banking Centre Leader in monitoring business performance, putting action plans in place to close any gaps and working as one team with all partners to increase the banking centre’s overall performance.
• Create a team oriented, positive and productive working environment by recognizing the contributions of your team.
• Lead and coach a successful client service and financial services team.
• Advocate CIBC within the community to recruit employees who share and demonstrate our values.

Benefits

• competitive salary
• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees