Client Service Representative 35/week - Richmond

CIBC•Richmond, QC

9d•Onsite

About The Position

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

Put our clients first
Engage with purpose to find the right solutions
Go the extra mile, because it’s the right thing to do
Motivated by accomplishing your goals and delivering your best to make a difference
Find meaning in relationships, and surround yourself with a diverse network of partners
Connect with others through respect and authenticity
Passionate about growing your knowledge
Strong sense of curiosity
Care about people and respect different perspectives
Listen to and learn from the experiences of others
Bring your real self to work and live our values - trust, teamwork, and accountability
Legally eligible to work at the location(s) specified
Knowledge of financial services products
Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Empathy
Financial Products
Interpersonal Communication
Standards Compliance
Transaction Services

Responsibilities

Help clients manage their accounts and products
Focus on the client experience and make interactions meaningful
Connect clients to the right CIBC team members who can help them reach their goals
Listen, ask questions, and put yourself in the client’s shoes
Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together
Become a technology expert
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development