Customer Service Representative- Gentle Care Pet Clinic

AmeriVet•Long Beach, CA

3d•$18 - $20

About The Position

Gentle Care Pet Clinic in Fountain Valley, California, is seeking a friendly, dependable, customer-focused part-time Client Service Representative (CSR) to join its veterinary healthcare team. The CSR is one of the first points of contact for clients and helps create a positive experience for pet owners and their pets. The role requires professionalism, organization, attention to detail, and comfort working in a fast-paced environment while managing multiple responsibilities. At least one year of relevant customer service, receptionist, or front desk experience is required. Veterinary hospital or medical experience is preferred, and ezyVet experience is highly preferred. The position is approximately 20 hours per week and pays $18.00–$20.00 per hour, depending on experience and qualifications. The CSR welcomes clients and their pets, handles calls and inquiries, schedules and manages appointments, and communicates reminders, follow-ups, and patient updates. The role also includes check-in and checkout, maintaining client and patient records, processing financial transactions, helping present estimates, coordinating schedules and patient flow, and supporting front desk opening and closing duties. The CSR works closely with veterinarians and other hospital staff to coordinate care and administrative tasks, follows hospital procedures and confidentiality requirements, and helps maintain a professional, welcoming reception area. AmeriVet describes its work environment as supportive and collaborative and offers development programs, mentorship, career pathing, competitive pay, performance bonuses, 401(k) matching, student loan assistance, health, dental, vision and life insurance, mental health resources, paid time off, and holidays. The posting specifies that these benefits apply to full-time employees; the advertised role is part-time.

Requirements

At least 1 year of customer service, receptionist, or front desk experience.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
Strong organizational skills and attention to detail.
Basic computer skills, including email, scheduling, and data entry.
Ability to handle financial transactions accurately.
Dependable, punctual, and professional.
Ability to work collaboratively as part of a team.

Nice To Haves

Previous veterinary hospital or animal healthcare experience.
Previous veterinary hospital or medical front desk experience.
Experience with veterinary practice management software.
ezyVet experience, which is highly preferred.

Responsibilities

Welcome clients and their pets in a friendly, compassionate, and professional manner.
Answer incoming phone calls, respond to client inquiries, and direct calls appropriately.
Schedule, confirm, and manage patient appointments.
Communicate appointment reminders, follow-ups, and patient updates to clients.
Assist clients with questions about veterinary services, procedures, and hospital policies.
Handle client concerns professionally and escalate medical questions to the appropriate veterinary team member.
Maintain positive client relationships and support an excellent client experience.
Check patients in and out and maintain accurate client and patient information.
Create and update client accounts and patient records.
Accurately process payments, invoices, deposits, and other financial transactions.
Prepare and assist with presenting estimates for veterinary services and procedures.
Coordinate appointment schedules and support efficient patient flow.
Maintain organized medical records and administrative documentation.
Assist with daily opening and closing front desk responsibilities.
Maintain a clean, organized, and welcoming reception area.
Work with veterinarians, veterinary technicians, and veterinary assistants to coordinate patient care.
Communicate appointment changes, client requests, and concerns to appropriate team members.
Assist with coordinating surgical and medical appointments.
Support the veterinary team with administrative tasks as needed.
Follow hospital procedures, confidentiality requirements, and established protocols.
Contribute to a collaborative and professional working environment.