Customer Service Representative- Gentle Care Pet Clinic

AmeriVet • Long Beach, CA

2d • Onsite

About The Position

Gentle Care Pet Clinic is seeking a friendly, dependable, and customer-focused part-time Client Service Representative (CSR) to join its veterinary healthcare team in Fountain Valley, California. The CSR is one of the first points of contact for clients and helps create a positive experience for pet owners and their pets. The role is approximately 20 hours per week and pays $18.00–$20.00 per hour, depending on experience and qualifications.

The CSR welcomes clients and pets, handles calls and inquiries, schedules appointments, and communicates reminders, follow-ups, and patient updates. The role also includes checking patients in and out, maintaining client and patient records, processing financial transactions, assisting with estimates, coordinating patient flow, and supporting front desk opening and closing duties.

The CSR works closely with veterinarians, veterinary technicians, and veterinary assistants to coordinate care and communicate client needs. The successful candidate is professional, organized, detail-oriented, empathetic, and able to manage multiple responsibilities in a fast-paced environment. Prior veterinary or medical front desk experience is preferred, and ezyVet experience is highly preferred.

AmeriVet describes its workplace as supportive and collaborative and offers development programs, mentorship, career pathing, and other benefits to eligible full-time employees. The listed benefits do not apply to this part-time position.

Requirements

• At least 1 year of customer service, receptionist, or front desk experience.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Basic computer skills, including email, scheduling, and data entry.
• Ability to handle financial transactions accurately.
• Dependable, punctual, and professional.
• Ability to work collaboratively as part of a team.

Nice To Haves

• Previous veterinary hospital or animal healthcare experience.
• Previous medical front desk experience.
• Experience with veterinary practice management software; ezyVet experience is highly preferred.
• Enjoyment of working with animals and interacting with pet owners.
• Empathy and patience when dealing with clients and their pets.
• Ability to remain calm and professional under pressure.
• Initiative, accountability, and flexibility in supporting practice needs.
• Comfort discussing estimates, payments, and hospital services with clients.
• Willingness to learn and contribute to the success of the hospital.

Responsibilities

• Welcome clients and their pets in a friendly, compassionate, and professional manner.
• Answer incoming phone calls, respond to client inquiries, and direct calls appropriately.
• Schedule, confirm, and manage patient appointments.
• Communicate appointment reminders, follow-ups, and patient updates to clients.
• Answer questions about veterinary services, procedures, and hospital policies; handle concerns professionally and escalate medical questions to the appropriate veterinary team member.
• Maintain positive client relationships and support an excellent client experience.
• Check patients in and out and maintain accurate client and patient information.
• Create and update client accounts and patient records.
• Accurately process payments, invoices, deposits, and other financial transactions.
• Prepare and assist with presenting estimates for veterinary services and procedures.
• Coordinate appointment schedules and support efficient patient flow.
• Maintain organized medical records and administrative documentation.
• Assist with daily opening and closing front desk responsibilities.
• Maintain a clean, organized, and welcoming reception area.
• Coordinate patient care with veterinarians, veterinary technicians, and veterinary assistants.
• Communicate appointment changes, client requests, and concerns to appropriate team members.
• Assist with coordinating surgical and medical appointments.
• Support the veterinary team with administrative tasks as needed.
• Follow hospital procedures, confidentiality requirements, and established protocols.
• Contribute to a collaborative and professional working environment.

Benefits

• Tailored development programs, mentorship, and career pathing.
• Competitive pay and performance bonuses.
• 401(k) matching.
• Student loan assistance.
• Health, dental, vision, and life insurance.
• Mental health resources.
• Paid time off and holidays.
• Supportive, collaborative environment where team members feel a sense of belonging.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed