Experienced Client Service Representative
VCA Animal Hospitals•Uxbridge, MA
•$15 - $18•Onsite
About The Position
VCA Blackstone Valley is seeking an Experienced Client Service Representative to join their team part-time. The role involves providing compassionate first contact to pet parents and contributing to a team that values progressive medicine with compassion. The Client Service Representative is the face of the practice, responsible for building and maintaining client trust and confidence. This position is crucial as the Client Service Representative is the pivot around which the hospital operates.
Requirements
- 1 years of experience in the veterinary field required.
Nice To Haves
- Ability to make personal connections.
- Eagerness to provide a compassionate first contact to pet parents in need.
Responsibilities
- Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Competitive wage
- Medical, Dental & Vision insurance
- Opportunity to teach and mentor
- 401(k)
- Free wellness subscriptions (Head Space)
- Life and Long Term Disability insurance
- Paid Parental leave
- Generous employee pet care discounts
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Leadership opportunities
- Access to the people and financial resources of a large veterinary community
- WOOF University, offering abundant of training in a variety of topics
- Paid vacation/sick days
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
