Experienced Client Service Representative
VCA Animal Hospitals•Lancaster, MA
•Onsite
About The Position
VCA Lancaster is seeking an Experienced Client Service Representative to join their team part-time. The role involves being the first point of contact for pet parents, providing compassionate service, and contributing to a team that values progressive medicine with compassion. The company emphasizes an inclusive work environment where employees can focus on their careers, happiness, and the patients they serve.
Requirements
- 1 years of experience in the veterinary field required.
Nice To Haves
- Ability to make personal connections.
- Eagerness to provide a compassionate first contact to pet parents in need.
Responsibilities
- Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Medical, Dental & Vision insurance
- 401(k)
- Generous employee pet care discounts
- Paid vacation/sick days
- Life and Long Term Disability insurance
- Paid Parental leave
- Free wellness subscriptions (Head Space)
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
