Experienced Client Service Representative
About The Position
VCA Brookline Animal is seeking an experienced client service representative to join their well-established hospital and team. This is a six-doctor, fast-paced general medicine practice located in Brookline, near downtown Boston. The ideal candidate will be passionate about high-quality veterinary medicine, patient care, and customer service. They should be a reliable self-starter, motivated by a challenging and fast-paced environment, possess a positive attitude, and have a friendly demeanor towards both animals and people. The role requires attention to detail, the ability to multitask, and a strong understanding of excellent customer service.
Requirements
- At least 2 years of experience in the veterinary field
- Excellent knowledge of veterinary client service
- Strong organizational skills
- Strong client relations and interpersonal skills
- Intermediate to expert computer skills
- Excellent oral and written communication skills
- Self-starter and team player
- The ability to integrate new information into problem-solving
- High School Diploma/GED or equivalent
- The ability to lift up to 40 lbs.
- Ability to be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
- Compassion for pets and people—as well as awareness and understanding of others’ reactions
- Scheduling flexibility to include days, nights, weekends and holidays
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
- Triaging phone calls
- Understanding and entering vaccine information
Benefits
- Medical/dental/vision
- Paid vacation (for F/T employees only)
- Paid sick days
- 401(k)
- Generous personal pet care discounts
- Generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
