Client Service Representative

VCA Animal Hospitals•Redding, CA

3d•$18 - $20•Onsite

About The Position

VCA Care Animal Hospital is seeking an experienced Client Service Representative with previous veterinary experience to join our fun and hardworking team. The successful candidate will be a believer in the possibilities of high quality customer service and patient care. In this position you will be supporting our Doctors and Clients by creating a positive, low-stress atmosphere for our clients and patients. We also value honest and direct communication between team members, management and clients. We are community centered, we honor the client/patient relationship and we respect people and pets. We are looking for a smiling face with compassionate and exceptional client service skills.

Requirements

At least one year of proven past experience helping customers in a veterinary hospital setting.
High School Diploma/GED or equivalent.
Excellent listening and communication skills.
Compassion for pets and people, and empathy during difficult interactions.
Problem-solving skills with the ability to integrate new information.
Willingness to work week day’s with a flexible schedule.
The ability to lift up to 40lbs.

Responsibilities

Customer service functions including: greeting visitors, answering telephones, and getting to know our clients and their pets.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining estimates and processing payments.
Discussing doctor’s recommendations, including prescription medications.
Answering questions regarding products and services, educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing electronic medical records, reports and correspondence.
Performing general hospital cleaning.