Experienced Client Service Representative

VCA Animal Hospitals•Uxbridge, MA

1d•Onsite

About The Position

VCA Blackstone Valley is seeking an Experienced Client Service Representative to join their team part-time. The team has a shared devotion to provide progressive medicine with compassion as a driving force. They create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. The Client Service Representative is the face of VCA Blackstone Valley, setting the tone for the practice by building and maintaining customer trust and confidence. This role is pivotal to the hospital's operation.

Requirements

1 year of experience in the veterinary field required.

Nice To Haves

Ability to make personal connections.
Eagerness to provide a compassionate first contact to pet parents in need.

Responsibilities

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.