Client Service Representative at O'Neal Lane Pet Hospital

O'Neal Lane Pet Hospital • Baton Rouge-East Baton Rouge Parish, LA

3d

About The Position

O’Neal Lane Pet Hospital is a full-service veterinary hospital serving the Baton Rouge area for more than 30 years, providing small animal medicine, surgery, wellness care, diagnostics, and boarding. The Client Service Representative (CSR) reports to the Practice Manager and provides an exceptional experience to clients during every interaction while completing administrative tasks such as maintaining records and tracking appointments.

The CSR manages reception for visitors and telephone calls, veterinary medical records, accounts, cash processing, data entry, word processing, and mail services. The role applies practical knowledge of practice processes and services, rules governing visitors and animal patient treatment, and veterinary record requirements and terminology to support patient care and client satisfaction.

Requirements

• Ability to work weekends as required.
• High school diploma or equivalent.
• Practice OSHA safety techniques, including proper use of personal protective equipment (PPE).

Nice To Haves

• Previous veterinary experience preferred.
• Client satisfaction references preferred.

Responsibilities

• Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
• Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
• Process cash, checks, charge card payments, and credit account payments.
• Schedule clinic appointments according to practice and Doctor preferences and ensure appropriate workflow.
• Assist with updating client and patient files as needed.
• Prepare and send client correspondence.
• Send periodic reminder notices and conduct timely client recalls from a call-back list.
• Back up the computer system regularly as directed.
• Perform and oversee posting of daily business.
• Welcome clients and patients warmly and ensure an excellent practice visit.
• Answer incoming telephone calls using proper telephone etiquette.
• Present clients with medications, instructions, new client kits, and other take-home items.
• Handle emergencies with care and patience, following established clinic policies and procedures.
• Address client concerns calmly and appropriately, working to ensure each experience ends in satisfaction.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED