Veterinary Receptionist
About The Position
VCA Animal Hospitals is seeking an experienced, personable, and highly professional Client Service Representative to help deliver its mission of prioritizing pets’ health and providing excellent service. As the face of the hospital, the representative sets the tone for the practice and helps build and maintain clients’ trust and confidence. The role is a central part of hospital operations and includes client service, appointment coordination, payment and product support, record management, and maintaining a neat and clean facility. The description outlines the general nature of the work and is not a comprehensive inventory of all duties; management may revise the role or assign other tasks as circumstances change.
Requirements
- Experienced Client Service Representative; no specific experience duration is stated.
- Personable and highly professional approach to client service.
Responsibilities
- Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
- Schedule and confirm appointments.
- Place outbound follow-up calls and contact prospective clients.
- Present and explain fees and process payments.
- Recommend, select, and obtain products and services, including prescriptions.
- Answer questions about products and services and educate clients on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea and tick control.
- Manage medical records, charts, reports, and correspondence.
- Maintain the hospital, including removing animal waste, and ensure the facility is neat and clean inside and outside.
Benefits
- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Paid vacation and sick days
- 401(k)
- Employee pet discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
