Veterinary Receptionist - Tacoma, WA

Vetcor•Tacoma, WA

5d•Onsite

About The Position

Commencement Bay Animal Hospital is a growing veterinary practice built around compassion, education, communication, and a shared mission of helping people and their pets. Our strong leadership team places a meaningful emphasis on mentorship, training, and supporting team members as they grow. Our hospital provides both general practice and urgent care services, giving our Client Service Representatives the opportunity to work in a dynamic environment and develop knowledge across multiple areas of the hospital. We’re looking for someone who brings exceptional customer service skills, an upbeat attitude, strong interpersonal abilities, and a genuine desire to contribute to a positive team culture.

Requirements

High school diploma or GED
At least one year of experience in a customer service representative or reception role within a healthcare setting
Exceptional verbal and written communication skills
Strong customer service and interpersonal abilities
Positive, upbeat, and goal-oriented approach to work
Scheduling flexibility
Ability to stay calm, organized, and professional in a busy veterinary environment
Basic understanding of veterinary terminology and animal medical concerns
Willingness to learn more about veterinary triage and hospital operations
Ability to work collaboratively and contribute to a positive team culture

Nice To Haves

Veterinary experience is preferred
Familiarity with multi-line phone systems and Microsoft Outlook preferred
Experience with AVImark veterinary software preferred

Responsibilities

Serve as a primary point of communication for clients throughout their experience with the hospital
Provide friendly, professional, and compassionate customer service in person and over the phone
Schedule and coordinate appointments accurately and efficiently
Ask appropriate questions, gather information, and relay details clearly to the medical team
Manage client communications using strong verbal and written communication skills
Work with multi-line phone systems, email, and veterinary practice software
Support basic triage communication and learn to identify situations that may require urgent attention
Use basic veterinary terminology and knowledge of common animal medical concerns when communicating with clients
Collaborate closely with veterinarians, technicians, and fellow client service team members
Maintain a professional, positive, and organized front desk environment
Follow established hospital processes and communication standards
Contribute to a workplace where team members can have fun, stay positive, and enjoy the work they do

Benefits

Competitive hourly compensation
Retirement savings options
Tuition support
Referral bonuses
Health and supplemental insurance options
Sick Time / Paid Time Off
Employee pet-care discounts
Mentorship
Cross-training
Professional development
Continuing education support
Quarterly team rewards
Four-day workweek
Weekends off
Supportive leadership
Workplace that values work-life balance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Health insurance, including medical, dental, and vision (full-time only)
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance (full-time only)
Free or discounted lab work for employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Continuing education allowance
Uniform allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program